COMMUNICATION AND CUSTOMER CARE
Communication skills are the essential elements for an
organization’s success. Effective communication skills at the workplace will improve overall worker productivity and also increase job satisfaction.
Effective Communication Skills
Communication skills are thenessential elements for an organization’s success. Effective communication skills at the workplace will improve overall worker productivity and also increase job satisfaction.
Business Writing Workshop Letters and /E-mails
Developing business writing skills can have a positive impact on an individual’s career advancement. People with good writing skills are generally seen as valuable. Whether you are writing to your manager, messaging a colleague or drafting the company newsletter, your writing skills have a great impact on the effectiveness of the mode of communication and success achieved.
Effective Call Centre Agent Executive
There are several main factors that help individuals to become great Call Centre Officers. They are strong language, communication skills and the ability to handle different customers.
Perfect Presenter
Presentations skills are very useful in many aspects of work and life. Effective presentation skills are important in business, sales and selling, training, teaching, lecturing and generally entertaining an audience. Developing the confidence and capability to give good presentations, and to stand up in front of an audience and speak well.
Presentation skills are not limited to certain special people – anyone can give a good presentation, or perform public speaking to a professional and impressive standard. Formats and objectives of presentations can be different. For example; multimedia, power point, oral, long planned presentations and training sessions. Every successful presentation uses a set of essential techniques, which will be discussed in the programme.
Persuasive Business Writing
Effective writing has been one of the key modes in communication. As we know successful communication can be difficult but on the other hand poor communication could cause problems or major misunderstandings.
If in business, you may lose the momentum of a major business project. But in private life the consequences may be varied depending on circumstances. At Sphere we ensure that your staff gets the best knowledge in creating winning business documents thus helping both the organization and the employee for better productivity.
Face To Face - Conducting Effective Meetings
In the modern business world of video conferences, the importance of face to face meetings can often get overlooked. General view is that face to face encounter will continue to be our most effective form of communication. Conducting effective face to face meetings are crucial to succeed in business. Organizations depend on face to face meetings to win new customers as there is a high possibility of converting prospective customers into valuable customers.
Customer Experience Excellence
Service excellence is not about exceeding the expectations of customers. It is primarily achieved by providing what is promised and dealing with any problems that arise. Being customer oriented and delivering service excellence is becoming a significant advantage in both public and private organizations.
Customer Care for Front Line Staff
Good customer service is made, not born. Most organizations believe that employees require training to provide good customer service. Best way to ensure that your customers are happy is not only by providing quality goods, but also by providing an exceptional service. It is crucial that your employees have the ability to handle problems of customers.
Hall of Fame - Advanced Customer Experience Programme - Workshop Series
Customer service is an art and much of it relies on good communication skills and emotional intelligence. To remain skilled, it is important to review past experiences systematically and learn from them so when an employee finds him/herself in a similar situation, he/she would know it for a better application. This knowledge also adds to their confidence which in turn helps them to provide a better service and thereby stands out in the competition.
Professional Edge- Grooming for Everyone
Personal grooming has a subtle but curiously powerful influence on your progress through life. How you look, dress and care for yourself sends signals to others about what you are like. People who are not bothered about personal hygiene or people whose clothes appear unduly unkempt are rejected by society. They may also be put off by more subtle things like grimy fingernails, or sour breath, or even untied shoe laces. Sphere Academy with its wide experience will ensure progress for males and females.